Frequently Asked Questions
Find answers to common questions about our funeral services and coverage
HELP CENTER
Common Questions Answered
Get detailed information about our services, coverage, and processes
General
13 questionsHow much is the joining fee?
The joining fee is R80.
What is the waiting period?
The waiting period is 6 months for all our funeral plans.
Do you only take people around East London?
No, we accommodate everyone everywhere. We fetch the deceased anywhere within South Africa for free.
How do I claim?
If you are an existing member, visit your nearest branch or submit your claim via the MyLife portal: mylife.ngumbelafunerals.co.za.
Which documents are needed for a claim?
Visit the MyLife portal to see which documents are required: Click here.
When are you hiring?
For all our vacancies, please visit: vacancies.ngumbelafunerals.co.za.
How can I contact you?
You may reach us via call or WhatsApp at 071 907 4161 or email us at info@ngumbelafunerals.co.za.
How much are the premiums, and which plans do you have?
To check how much you can pay for yourself or your family, visit the estimate page: Click here.
How do I sign up or take a plan online?
To take a plan online, visit MyLife and register: Register here.
Which documents are needed for online signup?
You need a valid ID copy of the policyholder and valid ID copies of all policy members/beneficiaries.
Can I make payments online?
Yes, you can make your payments online via the MyLife portal: Pay online.
Where can I get a tombstone?
We offer tombstones. To place your order, contact us via call or WhatsApp at 071 907 4161 or email info@ngumbelafunerals.co.za.
Is cremation available?
Yes, we offer cremation. For details, contact us at 071 907 4161 or email info@ngumbelafunerals.co.za.
Still Have Questions?
Can't find what you're looking for? Our team is here to help you with any questions about our services.